Located in southeastern Pennsylvania, Maltese Process Management helps companies develop repeatable and reliable business processes. By combining standard statistical process controls with enterprise risk management (ERM) concepts and Six Sigma continuous improvement tools, Maltese Process Management has created the B.O.S.S. program (Business Optimization Systems & Strategies) - a highly customizable Business Process Management (BPM) methodology designed to reduce the cost of poor quality.

A Six Sigma hybrid, the B.O.S.S. program accommodates numerous process management needs, regardless of project size, scope or focus. That’s because the curriculum contained in the B.O.S.S. program is based on traditional Six Sigma and Lean Sigma DMAIC (Define-Measure-Analyze-Improve-Control) methodologies, but designed with the flexibility to incorporate an expanded set of transactional tools (such as I.T. support management metrics, Customer Relationship Management strategies and Design For Six Sigma DFSS concepts). The intent is to provide a suite of BPM best practices that can be applied to manage, audit and optimize almost every function in virtually any industry.

Your organization’s profitability is eroded every day by defects, delays, bottlenecks, re-work, communication gaps, customer attrition, undocumented activities, unmeasured processes and various other forms of non value-added activity. Maltese Process Management provides training, project management and program management support for organizations dedicated to the continuous improvement of business processes and optimization of profit margins. If this sounds like you, contact us to find out how we can help.